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Company Info

ESW (E.S. Wiliams & Associates Inc.)
5935 Centre Street S.
Calgary, (Canada)

Phone: 403-536-2633
Web: www.eswit.com

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Company Profile

IT Consultant


Job ID:


Employment Type:

Full time, Permanent




Job Description:

Hiring Competition No.  PSS1802

ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses.  At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

Commitment and Term
  • Hours:  Monday-Friday 8 am – 5 pm, with some after-hours support required as needed

Primary Focus
  • We are looking for an entry level IT Consultant in the Microsoft space to work for a client primarily on desk-side support.
  • You will be responsible for liaising with business, leaders, users and co-workers to provide technical support on desktops, printers and basic network troubleshooting.  This opportunity requires a results-oriented, career professional, who thrives on building relationships and accepting new challenges within a fast-paced environment.
  • The successful candidate must be client centric and have excellent client service skills. 

Job Description
  • Proactively build the client relationship with each and every onsite or remote client engagement
  • Investigating, troubleshooting, problem solving and resolving technical issues and keep detailed technical documentation
  • Provide mostly on-site client support with some remote and after-hours work when needed
  • Assist with planning or implementation of small to complex projects
  • Collaborate with technical Subject Matter Experts to deliver the right solution
  • Maintain client commitments related to service delivery requirements
  • Assisting in the delivery of automated Managed Service products
  • Performing other duties as assigned.
Working Conditions
  • This position will be based out of client’s site in the City of Dawson Creek, BC.
  • This role can be physically demanding at times requiring carrying, setting up and servicing of hardware weighing up to 50 lbs. in a variety of office environments
  • This role requires good time management skills and an ability to work with minimal supervision
  • On-Site Response: consultants may spend some of their time working side by side with clients
  • Will require own vehicle with insurance appropriate to business use
  • The successful candidate must comply with the safety standards of ESW-IT and/or its clients
  • Will take day-to-day direction from the Senior IT Consultant onsite and report to the Fort St. John PSS Manager
  • Consultants will meet customers that can include:
    • Administration staff / middle management
    • Executive management
    • Other consultants with different skillsets
    • Other technology vendors
Reporting Relationships
  • IT Consultant reports to PSS Manager
  • No co-workers report to the IT Consultant.
Additional Comments
  • Professional Development is available for all team members – information from online resources, colleagues, training courses, certification training and conferences.
  • Background checks and other assessments are conditions of employment.
  • This position is eligible for the ESW Co-worker Referral Program
  • Keywords:  IT Support, Computer Technician, Junior Technician, Service Desk Technician, Help Desk Technician, Network Administrator, Desktop Administrator, Desktop Support, Network Systems Administration, Technical Support Analyst, Network Consultant, Network Technician, IT Technician, Information Technology Technician, Technical Support Analyst.

Job Requirements:

Key Education and Experience
  • Preferred 3 years of experience in an IT consulting or technical support role
  • Post-secondary education in a computer related discipline such as Computer Engineering would be an asset
  • Alternatively, an appropriate combination of education and experience may be considered
Skills Required
  • Remain calm and work efficiently in stressful circumstances
  • Ability to work flexible hours in a team environment with changing priorities
  • Able to work well as part of a team.
Other Desirable skills and experience
Experience in the following areas are an asset:

  • Windows Server 2003/2008/2008R2/2012
  • Microsoft Exchange
  • MS Office 365
  • Virtualization – MS Hyper-V
  • Advanced knowledge of networking fundamentals

How to Apply:

Email your resume and cover letter to  pss1802@eswit.com

In your cover letter, kindly include:

-  Where you saw this position advertised
-  If you were referred to this position, the name of the ESW co-worker who referred you.

Only applicants eligible to work in Canada will be considered.

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